Effective Date: [May 2nd, 2024]

This Privacy Policy describes how UrbanDivinity.Co ("we," "us," "our") collects, uses, and shares your personal information when you visit or make a purchase from our website, www.urbandivinity.co (the "Site"), which is hosted by Shopify. We also use third-party services, including Printify, Consentmo, Google Analytics, Google Ads, and Klaviyo, which may collect, process, and store your personal information as described in this Privacy Policy.

CONTACT

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, contact us by e-mail at support@urbandivinity.co.

COLLECTING PERSONAL INFORMATION

When you visit the Site, we collect certain information about your device, your interaction with the Site, and the information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

Purpose of collection: to load the Site accurately for you and to perform analytics on Site usage to optimize our Site.

Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

Disclosure for a business purpose: shared with our processor Shopify, and Consentmo.

Personal Information collected: version of web browser, IP address, time zone, cookie information, what pages or products you view, search terms, and how you interact with the Site.

Order information

Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

Source of collection: collected from you.

Disclosure for a business purpose: shared with our processors Shopify, Printify, and Consentmo.

Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

Customer support information

Purpose of collection: to provide customer support.

Source of collection: collected from you.

Disclosure for a business purpose: shared with our customer support service provider.

Personal Information collected: information you provide when you contact us for customer support.

SHARING PERSONAL INFORMATION

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: Shopify Privacy Policy - Shopify USA

We use Printify for print and shipping services. You can read more about how Printify uses your Personal Information here: Privacy Policy – Printify

We use Consentmo for managing cookie preferences. You can read more about how Consentmo uses your Personal Information here: Privacy Policy & Terms of Service (consentmo.com)

We use Google Analytics to track website demographics as well as website performance, and user interactions. You can read more about how Google Analytics uses your Personal Information here: Privacy Policy – Privacy & Terms – Google

We use Google Ads to provide personalized content and ads to users. You can read more about how Google Ads uses your Personal Information here: Privacy Policy – Privacy & Terms – Google

We use Klaviyo for email and SMS marketing. You can read more about how Klaviyo uses your Personal Information here: Privacy Notice | Klaviyo Legal

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide targeted advertisements or marketing communications we believe you may be interested in.

You can opt out of targeted advertising by:

Facebook: https://www.facebook.com/settings/?tab=ads

Google: https://www.google.com/settings/ads/anonymous

Digital Advertising Alliance: https://optout.aboutads.info/

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page here: https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

USING PERSONAL INFORMATION

We use your Personal Information to provide our services to you, which include: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

RETENTION

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase it.

YOUR RIGHTS

CCPA: If you are a resident of California, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, contact us through the contact information above.

 

COOKIES

We use cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send cart reminder messages via SMS.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. Additionally, please note that blocking cookies may not completely prevent how we share information with third parties, such as our advertising partners.

COMPLAINTS

If you would like to make a complaint, contact us by e-mail using the details provided under “CONTACT” above.